Security Compliance Privacy

Trust Center

Your security and privacy are our top priorities. Learn about our commitments, certifications, and how we protect your data.

Our Certifications Security Practices

Our Commitment to Trust

At ClarLabs, we understand that trust is the foundation of every client relationship. As security and compliance experts, we hold ourselves to the highest standards in protecting our clients' data, systems, and privacy.

We've built our trust framework on three core pillars:

Security

Implementing industry-leading security measures to protect systems and data

Compliance

Adhering to global standards and maintaining relevant certifications

Privacy

Respecting and safeguarding private information and user rights

Our Certifications

Standards we adhere to and maintain

ISO 27001

ISO 27001

Certified for Information Security Management Systems (ISMS), ensuring systematic management of sensitive company and customer information.

ISO 9001

ISO 9001

Certified for Quality Management Systems, demonstrating our commitment to consistently provide services that meet customer and regulatory requirements.

ISO 20000

ISO 20000

Certified for IT Service Management, ensuring our IT services are aligned with business needs and delivered efficiently with consistent quality.

GDPR

GDPR Compliant

Our processes and systems are fully compliant with the General Data Protection Regulation, respecting and protecting the privacy rights of individuals.

Security Practices

How we secure our business and your data

Defense in Depth Approach

At ClarLabs, security isn't just a service we provide—it's embedded in everything we do. Our comprehensive security program applies the same high standards to our own operations that we recommend to our clients.

We implement a defense in depth strategy that employs multiple layers of security controls throughout our infrastructure. This approach ensures that if one security control fails, others remain in place to protect your data.

99.99%
Uptime SLA
24/7
Security Monitoring
100%
Staff Security Trained
Physical Security
Network Security
System Security
Data Security

Data Encryption

All sensitive data is encrypted both at rest and in transit using industry-standard encryption algorithms (AES-256, TLS 1.3). Our encryption key management follows NIST best practices.

Data Protection

Access Control

We enforce role-based access control (RBAC), least privilege principles, and multi-factor authentication (MFA) for all system access. Privileged access requires additional verification and is time-limited.

Identity & Access

Network Security

Our infrastructure employs next-generation firewalls, network segmentation, intrusion detection/prevention systems (IDS/IPS), and regular vulnerability scans to protect against network-based threats.

Perimeter Defense

Security Testing

We conduct regular penetration testing, vulnerability assessments, and code reviews by both internal security teams and independent third-party experts to identify and remediate security issues.

Vulnerability Management

Incident Response

Our dedicated security team follows a documented incident response plan with clearly defined roles and procedures. We conduct regular tabletop exercises and simulations to ensure readiness.

Threat Management

Security Monitoring

Our 24/7/365 security operations center (SOC) monitors all systems and networks for suspicious activity with advanced SIEM technology, machine learning-based anomaly detection, and automated alerting.

Continuous Monitoring

Change Management

All system changes follow a formal change management process that includes security review, testing, documented approval, and rollback procedures to minimize operational risk.

Operational Controls

Security Training

All employees undergo comprehensive security awareness training upon hiring and regularly thereafter. Role-specific security training is provided for technical staff, with additional phishing simulations conducted quarterly.

Human Elements

Security Policies

Our comprehensive security policy framework is based on ISO 27001 standards and addresses all aspects of information security. Policies are reviewed and updated annually or when significant changes occur.

Policy Framework

Risk Management

We maintain a formal risk management program that identifies, assesses, treats, and monitors security risks. Risk assessments are conducted quarterly and after significant system changes.

Risk Assessment

Compliance Management

We maintain compliance with relevant standards (ISO 27001, SOC 2 Type II, GDPR, etc.) through dedicated compliance programs. Regular internal audits and independent assessments verify adherence to requirements.

Regulatory Compliance

Security Architecture

Our security architecture follows a zero-trust model with defense-in-depth approach. Security-by-design principles are integrated into our systems development lifecycle with regular architectural reviews.

Security Design

Security Framework Alignment

Our security program is aligned with leading industry frameworks and standards:

NIST

NIST Cybersecurity Framework

ISO

ISO 27001

SOC2

SOC 2 Type II

CIS

CIS Controls

Compliance Level

Third-Party Risk Management

Vendor Security Assessment

We thoroughly evaluate all vendors and partners to ensure they meet our strict security standards before they can access any of our systems or data. Our vendor assessment process includes:

  • Comprehensive security questionnaires and documentation review
  • Verification of security certifications and compliance
  • Assessment of data handling practices and privacy controls
  • Review of incident response capabilities
  • Ongoing monitoring and periodic reassessment

This rigorous approach ensures that our entire supply chain maintains the high security standards our clients expect.

Privacy Commitment

Respecting and protecting privacy is central to our operations. We understand the importance of personal data and the trust placed in us when handling it.

Our Privacy Principles:

  • Transparency: We clearly communicate what data we collect and how it's used
  • Purpose Limitation: We only collect and use data for specified, legitimate purposes
  • Data Minimization: We limit data collection to what's necessary for our services
  • Accuracy: We maintain accurate, up-to-date information and correct inaccuracies promptly
  • Storage Limitation: We retain data only as long as necessary for legitimate purposes
  • Integrity & Confidentiality: We implement strong security measures to protect against unauthorized processing

For detailed information on how we handle personal data, please review our Privacy Policy.

Report a Vulnerability

We value the input of security researchers and the broader community in helping keep ClarLabs secure. If you believe you've discovered a security vulnerability in our systems or services, we encourage you to report it to us responsibly.

How to Report:

  1. Email your findings to security@clarlabs.com
  2. Include a detailed description of the vulnerability
  3. Provide steps to reproduce the issue
  4. If possible, include suggestions for mitigation

We're committed to acknowledging reports within 24 hours and will provide regular updates as we investigate and address the issue. We do not have a bug bounty program at this time, but we deeply appreciate responsible disclosure.

Report a Vulnerability

Need More Information?

Our team is ready to answer any questions about our security practices, compliance certifications, or data protection measures.

Contact Our Security Team View Privacy Policy

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