Last updated: March 21, 2025
These Terms of Service ("Terms") govern your access to and use of the services, software, platform, and website (collectively, the "Services") provided by ClarLabs ("we," "our," or "us"). Our Services are designed to help organizations manage security, compliance, and cloud infrastructure.
Please read these Terms carefully before accessing or using our Services. By accessing or using any part of our Services, you agree to be bound by these Terms. If you do not agree to all the Terms, then you may not access or use the Services.
By accessing our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, including any additional terms, policies, and guidelines referenced herein.
If you are using the Services on behalf of a company, organization, or other entity, then (a) "you" includes you and that entity, and (b) you represent and warrant that you are an authorized representative of the entity with the authority to bind the entity to these Terms, and that you agree to these Terms on the entity's behalf.
To be eligible to use the Services, you must:
If you are using the Services on behalf of an organization, you represent and warrant that your organization is legally established and operates in a jurisdiction where our Services are permitted, and that your use of our Services complies with your organization's policies and procedures.
To access certain features of our Services, you may need to register for an account. When you register, you agree to provide accurate, current, and complete information about yourself and your organization. You are responsible for safeguarding your account credentials and for all activities that occur under your account.
You are responsible for maintaining the security of your account, including:
If you create an account for your organization that allows multiple users, you are responsible for:
We reserve the right to suspend or terminate your account if any information provided during the registration process or thereafter proves to be inaccurate, not current, or incomplete.
ClarLabs provides solutions for security management, compliance, risk assessment, and Azure cloud optimization. Our Services may include:
We strive to maintain the availability and performance of our Services in accordance with our Service Level Agreements (SLAs), which may vary based on your subscription plan. Details regarding our service levels, including uptime commitments and support response times, are specified in the applicable SLA for your subscription tier.
Our Services may integrate with or enable access to third-party services, applications, or platforms. These third-party services are governed by their own terms and privacy policies. We do not control and are not responsible for the content, policies, or practices of any third-party services. Your use of such third-party services is at your own risk.
We continuously improve our Services and may change, suspend, or discontinue any aspect of the Services at any time, including the availability of features, databases, or content. We may also impose limits on certain features or restrict your access to parts or all of the Services without notice or liability.
We offer various subscription plans for our Services. The features, limitations, and pricing for each plan are described on our website or in your service agreement. By subscribing to a paid plan, you agree to pay all fees associated with your selected subscription plan.
Payment terms include:
We may offer free trial subscriptions. At the end of the free trial period, we may automatically convert your account to a paid subscription unless you cancel before the trial period ends. You are responsible for canceling your subscription before the free trial ends to avoid charges.
We reserve the right to change our prices at any time. If we change the pricing for your subscription, we will provide notice of the change at least 30 days before the change takes effect. Your continued use of the Services after the price change becomes effective constitutes your agreement to pay the changed amount.
If your payment is unsuccessful for any reason, we may:
The Services, including all content, features, functionality, software, code, design, text, graphics, logos, icons, images, audio clips, and video clips, are owned by ClarLabs or our licensors and are protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
These Terms do not grant you any right, title, or interest in our Services, content, or intellectual property. You may not copy, modify, distribute, sell, or lease any part of our Services or included software, nor may you reverse engineer or attempt to extract the source code of that software, unless laws prohibit these restrictions or you have our written permission.
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Services for your internal business purposes during the term of your subscription. This license is specific to you and may not be assigned or transferred to any third party without our prior written consent.
You retain all rights to any content or data you upload, submit, or display through the Services ("Your Content"). By submitting Your Content to the Services, you grant us a worldwide, non-exclusive, royalty-free license to use, store, display, reproduce, modify, create derivative works, and distribute Your Content solely for the purposes of operating, developing, providing, and improving the Services.
If you provide us with any feedback, suggestions, ideas, or recommendations regarding our Services ("Feedback"), you grant us an unlimited, irrevocable, perpetual, sublicensable, transferable, royalty-free right to use the Feedback for any purpose without compensation or obligation to you.
You agree not to engage in any of the following prohibited activities when using our Services:
You agree not to upload, transmit, or share content that:
You may not conduct security testing of our Services, including vulnerability scanning, penetration testing, or other security assessments, without obtaining our prior written consent. If you discover a security vulnerability in our Services, please report it to us immediately at security@clarlabs.com.
We reserve the right, but do not assume the obligation, to investigate any violation of this Acceptable Use Policy or misuse of our Services. We may:
We implement and maintain commercially reasonable technical, administrative, and physical safeguards designed to protect your data. Our security measures are designed to provide a level of security appropriate to the risk of processing your data and may include:
However, no system can be completely secure, and we cannot guarantee that our Services will be immune from all security breaches or interruptions.
In providing the Services to you, we will process your data in accordance with our Privacy Policy and any applicable data processing agreement. You are responsible for ensuring that you have the right to share any data you upload to our Services and that such sharing complies with applicable laws and regulations.
You are responsible for:
In the event of a security incident affecting your data, we will:
"Confidential Information" means all non-public information disclosed by one party ("Disclosing Party") to the other party ("Receiving Party"), whether orally, in writing, or by other means, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure.
The Receiving Party agrees to:
The confidentiality obligations do not apply to information that:
The confidentiality obligations in this section will continue for a period of five (5) years after the termination or expiration of these Terms, or for such longer period as may be required by applicable law for specific types of Confidential Information.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLARLABS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
We do not warrant that the Services will be uninterrupted, error-free, or completely secure. We do not guarantee that the results obtained from the use of the Services will be accurate, reliable, or meet your requirements.
While we implement reasonable security measures to protect your data, no security system is impenetrable and we cannot guarantee that your data will remain secure in all circumstances. We are not responsible for the security of any data that you transmit to the Services over networks that we do not control, including the Internet and wireless networks.
Our Services may assist you with compliance-related activities, but you are solely responsible for ensuring that your use of the Services and your business activities comply with all applicable laws, regulations, and industry standards. The Services are not a substitute for legal or professional advice, and we do not guarantee that use of our Services will ensure your compliance with any law or regulation.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL CLARLABS, ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, THAT RESULT FROM THE USE OF, OR INABILITY TO USE, THE SERVICES.
UNDER NO CIRCUMSTANCES WILL CLARLABS' TOTAL LIABILITY TO YOU FOR ALL CLAIMS RELATED TO THE SERVICES EXCEED THE AMOUNT PAID BY YOU TO CLARLABS FOR THE SERVICES DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
THE FOREGOING LIMITATIONS WILL APPLY EVEN IF THE ABOVE STATED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for certain types of damages. Accordingly, some of the above limitations may not apply to you.
You agree to indemnify, defend, and hold harmless ClarLabs, its affiliates, officers, directors, employees, agents, licensors, and suppliers from and against all claims, losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from or arising out of:
We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.
These Terms will commence on the date you first access or use the Services and will continue until terminated as described in this section.
You may terminate your account and these Terms at any time by:
Termination will be effective at the end of your current billing period, and you will not receive a refund for any fees paid in advance unless otherwise stated in these Terms.
We may terminate or suspend your access to the Services immediately without prior notice or liability, for any reason, including without limitation if:
We may also terminate or suspend your account for inactivity, which we define as failing to log in to the Services for an extended period of time, as determined by us.
Upon termination of these Terms:
If you terminate your subscription, you may request an export of your data within 30 days of termination, subject to technical limitations and our data retention policies. Following this 30-day period, we reserve the right to delete your data unless legally prohibited from doing so.
We reserve the right to modify or replace these Terms at any time. We will provide notice of any material changes by:
Your continued use of the Services after any such changes constitutes your acceptance of the new Terms. If you do not agree to the new Terms, you must stop using the Services.
We are constantly evolving our Services to better meet the needs of our users. We reserve the right to change or discontinue, temporarily or permanently, any feature or component of the Services at any time without notice. We are not liable to you or to any third party for any modification, suspension, or discontinuance of any feature or component of the Services.
If we discontinue a material feature or significantly reduce the functionality of the Services, we will make commercially reasonable efforts to provide migration assistance or a transition period to allow you to adapt to the changes, where feasible and appropriate.
These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.
Any dispute arising out of or in connection with these Terms, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by arbitration under the rules of the London Court of International Arbitration, which rules are deemed to be incorporated by reference into this clause.
You agree that any proceedings to resolve or litigate any dispute will be conducted solely on an individual basis, and that you will not seek to have any dispute heard as a class action, consolidated action, or representative action. If for any reason a claim proceeds in court rather than in arbitration, you waive any right to a jury trial.
Notwithstanding the foregoing, each party retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights.
These Terms, together with any additional terms, policies, or agreements referenced herein, constitute the entire agreement between you and ClarLabs regarding the Services and supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written, between you and ClarLabs with respect to the Services.
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of ClarLabs.
You may not assign or transfer these Terms, by operation of law or otherwise, without ClarLabs' prior written consent. Any attempt by you to assign or transfer these Terms without such consent will be null and void. ClarLabs may assign or transfer these Terms, at its sole discretion, without restriction.
We will not be liable for any delay or failure to perform our obligations under these Terms as a result of causes beyond our reasonable control, including, but not limited to, acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, epidemics, pandemics, or shortages of transportation facilities, fuel, energy, labor, or materials.
Nothing in these Terms will be construed to create a partnership, joint venture, agency, or employment relationship between you and ClarLabs. Neither party has the authority to bind the other or to incur obligations on the other's behalf.
All notices under these Terms will be in writing and will be deemed to have been duly given when received, if personally delivered; when receipt is electronically confirmed, if transmitted by email; and upon receipt, if sent by certified or registered mail, return receipt requested, postage prepaid.
If you have any questions about these Terms, please contact us at:
Email: legal@clarlabs.com
Postal Address: ClarLabs, Hamilton House, Mabledon Place, London, Greater London, WC1H 9BB, United Kingdom
Phone: +44 (0) 330 808 1230